Maple Bear Norwest

Maple Bear Norwest (ABN 16 661 745 133) is committed to protecting the privacy and confidentiality of personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Education and Care Services National Law and Regulations.

What information we collect

We collect personal and sensitive information that is reasonably necessary to provide early childhood education and care services, meet our legal obligations, and communicate with families and the community. This may include information about:

Children

• Name, date of birth, address and enrolment details
• Health, medical, immunisation and dietary information
• Emergency contacts and authorised nominees
• Developmental records, incident and medication reports
• Custody arrangements or court orders
• Images, videos and learning documentation (with consent)

Parents and Guardians

• Names and contact details
• Address, email and phone numbers
• Payment and Child Care Subsidy (CCS) information
• Centrelink Customer Reference Numbers (CRNs)

Staff, Students and Volunteers

• Employment and contact details
• Qualifications, checks and certifications
• Banking, tax and superannuation information
• Emergency contact and medical information

How we collect information

Personal information is collected through:

• Enrolment, employment and consent forms
• Website enquiry and waitlist forms
• Emails, phone calls and written correspondence
• Approved digital platforms, apps and CCS software

Why we collect information

We collect personal information to:

• Provide education and care services
• Meet regulatory, funding and legal requirements
• Support children’s health, safety and wellbeing
• Communicate with families
• Administer payments and Child Care Subsidy
• Maintain records as required by law

How we store and protect information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access or disclosure. This includes:

• Secure storage of physical records
• Password-protected systems and role-based access
• Secure digital platforms and regular data backups
• Confidentiality obligations for staff and contractors

Images, videos and digital content

Images and videos of children are only collected and used with written parental authorisation and in accordance with the National Model Code for Early Childhood Education and Care. Families must not share images or videos obtained through our service on social media or other platforms.

Disclosure of information

We only disclose personal information when:

• Required or authorised by law
• Necessary for education, care or medical treatment
• Provided to government agencies or regulatory authorities
• Shared with approved third-party service providers (e.g. CCS software), with consent
• Written consent has been provided and not withdrawn

We do not sell personal information.

Access and correction

Parents and guardians may request access to, or correction of, personal information held about themselves or their child. Requests can be made by contacting the service directly.

Data breaches

In the event of a data breach likely to result in serious harm, we will respond in accordance with the Notifiable Data Breaches (NDB) Scheme and notify affected individuals and the Office of the Australian Information Commissioner where required.

Complaints

If you have a concern or complaint about how your personal information is handled, please contact us directly so we can investigate and respond. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact us

For privacy enquiries or requests, please contact:
Maple Bear Norwest
Phone: 02 7813 5999
Website: /